FAQs

How can I see prices?

This website is for wholesale use only and for the use of registered customers of Ogilvies Designs - to view our wholesale prices and order online you must complete our Wholesale Application Form. Once  approved, you can login with your username and password. 

Do your prices include GST?

Prices on our website are shown excluding GST - GST is included in the invoice.

How long does it take to process an order?

Orders are processed on the same or next business day. 

What is the minimum order and can I order what I need if it is less than the minimum?

The minimum order value is $300.00 excluding GST and freight. If your order does not meet the minimum, we can still process the order if you agree to pay our minimum $30 freight charge.

How much is freight and how is freight calculated?

The minimum freight on a standard order is $30.00. Freight is calculated and charged on the size, weight and destination of the order.

Do I pay freight on backorders?

Small freight charges apply. But at a reduced rate and generally would be no more than the total freight if all products were sent together.

How long does delivery take?

Delivery times vary according to your location and can vary from 2-7 working days. QLD customers please allow 7-10 days. Perth deliveries are next business day.

Dispatch/Delivery

All deliveries must be signed for when you receive them. If you are unable to take delivery of your items in person, your order will be returned to your local freight depot, unless you have completed an authority to leave form (download the form here). You can either collect the stock from the freight depot/Australia Post Office or authorise Ogilvies Designs to arrange for a second delivery (charges may apply for second deliveries).

How do I pay for my order?

Payments can be made by credit card or direct deposit.

When do you charge my credit card?

Credit cards are charged at the time of shipping and not at the time of ordering. 

Do you charge a fee for credit card payments?

No.

Do you keep my credit card details on file?

No.

Claims

Any visible damages or shortages should be marked immediately on the delivery note and advised to Ogilvies by phone, email or fax. Ogilvie accepts no responsibility for goods further shipped on by you to your customers or moved to storage.

Claims for shortages should be made immediately on receipt of goods. Notice of claims, credits or returns must be made to Ogilvies Designs within 7 days of delivery date noting invoice number and reasons. In the case of damage a photo of this damage must be taken and submitted with your claim as proof of your claim. Failure to provide proof of damage may result in the claim not being approved.

All returns must be authorised by Ogilvies staff prior to sending the goods back. Goods must be returned in original condition and a credit will be issued on receipt of goods, unless goods were damaged in transit.

Are the products displayed on the website in stock?

Our website is updated daily. If the goods are on backorder the date they are due is listed below the item. You can pre-order.

Products and Availability

Due to popularity or supplier interruption, some items may be unavailable or out of stock. We endeavor to keep the website up to date, however some stock may be previously committed.

Product minimums

Product minimums exist due to pre-existing packaging within our warehouse – please call or email if you have a certain request. 

Product Photography

Images are displayed as accurate as possible on our website. Please note that what you receive may slightly vary due to variations in screen colours.

Am I contacted when my backorder is available?

Your backordered items will be despatched as they arrive, unless you have notified us to do otherwise. If you are a proforma customer you will be notified as payment will need to be arranged prior to despatch.

Do you have a showroom/can I see your products?

We do have a showroom at our warehouse - by appointment only. Products can also be seen at AGHA Trade Fairs in Melbourne and Sydney.

Who do you use to send orders / who is the courier you use?

We shop around for the most cost and time-efficient carrier - Australia Post, Star Track and TNT.

Do you drop ship?

No.

Change of Ownership

Any change in ownership or address details must be notified within 7 days.

Do you have agents?

Yes we do have agents, which you can find on our Contact page.

When am I eligible to go on account?

All new customers are automatically proforma customers. Generally you are able to apply for account once you have paid and received three orders within a twelve (12) month period. You will need to fill out a Credit Application Form and return for processing. NO trading account will be given to any customer without receipt of the signed three page Credit Application Form. Please note that all our accounts are 30 days unless arranged and approved by the accounts department.

Who do you supply to?

Registered wholesalers only. We do not supply directly to the public, and we will never dump stock on ‘clearance sale’ websites that compete with our customers.

Terms and Conditions

All terms and conditions including prices are subject to change without notice.